Clinical – Complex home modifications (CHM) documents checklist and process – client letter (NDIS) (CHM2)
$37.00
We have compiled a client letter that is sent to clients upon engaging with your service that outlines documents that are required prior to commencing services as well as outlining the process and expectations of the assessment and application for clarity.
Are you an occupational therapist who engages in major home modifications for NDIS clients? Do you find yourself in the middle of an application only to realise you have overlooked an important document that you need to complete the application?
We have compiled a client letter that is sent to clients upon engaging with your service that outlines documents that are required prior to commencing services as well as clearly outlining the process and expectations of the assessment and application for clarity.
For clinicians and companies, this letter can:
- Enhanced efficiency: this templated letter can reduce the administrative burden on your team by ensuring all documents are provided ahead of assessment and saves time and effort explaining the modification process to clients.
- Professional image: provision of a clear, concise letter conveying important information demonstrates your commitment to professionalism and client satisfaction. This can enhance your reputation and trustworthiness in the industry.
For clients, this letter can provide:
- Peace of mind: when clients receive a clear, step-by-step guide to the modification process they will often feel less anxious and uncertain which fosters trust in the OT or company engaged to assess and apply for funding for their home modification.
- Ownership: it is important for the client and/or the decision maker to be actively involved in the process of the modification, as such, gathering necessary paperwork is an essential role of the client and/or decision maker at the beginning of the process.
- Time and cost savings: by engaging the client and/or the decision maker in obtaining necessary documents, there is often a saving in time and cost that is associated with the occupational therapist sourcing these and the inevitable delays that come with follow-up when these are not received.
Delivered as a digital downloadable document in MS Word format that you can customise.
